To contact Vinted, start with the official Help Centre, then open the order or account concerned to reach the right contact button. For a transaction, the problem option inside the order conversation (for example “I have a problem”) is usually more useful than a general request, because it passes on the order details.
Monitorius is independent, is not affiliated with or endorsed by Vinted, and cannot access your Vinted account or handle a claim for you.
The official way to contact Vinted
Start with the Vinted Help Centre. Log in if needed, search for the topic that matches your situation, open the help article, then use Contact us when it is offered. Screens and options can vary by country, app version and type of problem.
Contacting Vinted about an order
For a parcel that never arrived, a damaged item, an inaccurate description or a transaction issue, go through the order itself. This links your request to the buyer, the seller and the shipment.
- Open your Vinted profile and go to your purchases or sales.
- Select the order concerned.
- Open the conversation and choose the problem or help option shown.
- Describe the facts in order and attach the photos requested.
- Keep the item, the packaging and all evidence until the case is closed.
Report the problem within the deadline shown by Vinted. Deadlines and conditions depend on the order, so do not rely on a figure found on a third-party site.
Asking for a refund or opening a dispute
If the item is significantly different from its description, incomplete, damaged or suspicious, use the order procedure before confirming that everything is fine. Prepare factual evidence:
- photos of the item and the defect;
- photos of the inner and outer packaging;
- the order number or details visible in the conversation;
- a precise, chronological description of the problem;
- relevant messages with the other member.
Do not send the item back outside the instructions shown in the case, and do not agree to an outside arrangement that would remove the protections the platform provides. See Vinted’s official refund policy in the Help Centre.
What to do if your Vinted account is blocked or hacked
If you can still log in, change your password in the settings and check the email address linked to the account. Turn on the protections available in your account. If you can no longer log in, use the official recovery procedure and the forms offered in the Help Centre.
Never create several accounts to get around a restriction, and never share an SMS code, password or bank details with someone who contacts you outside official channels.
How to write an effective request
A short, documented message makes your case easier to understand. State the outcome you want at the start: technical help, a return, a refund or a review of a decision.
| Element | Useful example |
|---|---|
| Problem | “Item received with a tear not mentioned in the description” |
| Order | Reference or details visible in the conversation |
| Timeline | Date received, message sent and reply received |
| Evidence | Sharp photos of the item and the packaging |
| Request | “I would like to know the return procedure” |
Can you contact Vinted by email or phone?
For a question about your account or a transaction, use the channels shown in the Help Centre and in the order. Be wary of phone numbers, emails or social accounts presented by third-party sites as Vinted customer service. Vinted can change its channels, so check the address from its official site.
FAQ
Where is the “Contact us” button?
It usually appears after you open a Help Centre article, when the option is available. For an order, start from the conversation concerned and choose the problem option shown.
How do I talk to a Vinted agent?
Open a request from the Help Centre and follow the steps. Depending on the topic, Vinted may first show automated help before offering the right support.
How do I report an item that is not as described?
Open the order, select the problem option within the deadline shown, and attach photos with a factual description.
Can Monitorius contact Vinted for me?
No. Monitorius monitors listings and sends Discord alerts; it has no access to Vinted accounts, orders or support cases. To understand the difference, read what a Vinted bot is.
To get alerts for new Vinted listings, see our guide to Vinted alerts in Discord or browse all Vinted guides. For help with Monitorius itself, visit the Monitorius Help Center.
Checked November 2026 by Nathan Denel, Monitorius.